We are very pleased to announce that we have received certification for ISO 20000-1 IT Service Management, awarded by QMS International.
ISO 20000 is the International Standard widely recognised by the IT industry as evidence of excellence in all areas of the IT service provision. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.
The ISO 20000 standard helps organisations benchmark how they deliver managed services, measure service levels, and assess their performance. It is largely aligned with best the practice framework ITIL.
The IT Service Management certification ISO 20000-1 sits alongside our ISO certifications in Quality Management and Information Security (ISO 9001 and ISO 27001), Environmental Management certification (ISO 14001) and Business Continuity Management (ISO 22301) – all of them showing that we are committed to working alongside our public and enterprise customers, in providing quality, secure, sustainable, continuous and compliant solutions and services.
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